Leading People Through Disasters

Index

Absenteeism, 95–96

Accident rates, increases in, 96

Adaptive behaviors, negative, 119–120

Adelphia Communications, 41, 59, 71, 127

Ad hoc telephone directory, 13

Advertising campaigns, 8

Agilent Technologies, 52, 106

Alcoholism, 97

American Red Cross, 38, 128, 140

Armstrong, Jack, xvii, 31, 41, 46

Backup, computer files and systems, 22, 47–48

Bagan, Joe, 41, 59, 71, 127

Behavioral health programs, 60–61, 76, 95

Benefits, continuation of, 59–60

Bomb threats, employee emergency response procedures, 154–155

Boyatzis, Richard E., 27, 31

Braud, Gerard, 17, 76

Brockbank, Wayne, 23, 27

Business case, 19

Business continuity planning (BCP)

CEO involvement in, 18, 38

cost of, 39

defined, 35

need for, xvi, 13

number of plans needed, 43

resources ...