This English language edition published by John Wiley & Sons Ltd
© 2013 Paolo Guenzi and Dino Ruta
Figures 4.1, 4.2, 4.3, 5.1, 5.2, 5.3, 5.5, and all un-numbered illustrations are © 2013 Dino Ruta.
Under the Jossey-Bass imprint, Jossey-Bass, 989 Market Street, San Francisco CA 94103–1741, USA
John Wiley and Sons Ltd, The Atrium, Southern Gate, Chichester, West Sussex, PO19 8SQ, United Kingdom
For details of our global editorial offices, for customer services and for information about how to apply for permission to reuse the copyright material ...