Lean and Technology: Working Hand in Hand to Enable and Energize Your Global Supply Chain

18. Measurements, Metrics, and Analytics

Up to now we have discussed the fundamental supply chain functions of the SCOR model (plan, source, make, deliver, and return) in terms of how technology can enable and enhance leanness. However, we still need to discuss the effectiveness of these processes and their accompanying technologies. That is where the topic of measurement and analysis comes into play. According to a Bain & Company survey of 300 global companies, “68% of managers think they have failed to optimize their supply chain savings. The ones who do, Walmart, Ford Motor, Dell Computer, all quantify performance indicators for their supply chains by setting targets that push them toward best-in-class status” [Bain & Company, accessed 2016 ...