Lean Knowledge Management

CHAPTER 5

Developing a KM Program Office

With your plan in place, upper management’s support, and your customers defined, you need to carefully develop an effective structure for your knowledge management program office. It’s critical that your office’s function is well defined and tightly organized because you have a large task in front of you. You’re going to gather, process, and share knowledge, and you’re going to need to develop a set of metrics that will provide justification for your efforts.

To be successful, it is essential to follow standardized project management procedures. It is beyond the scope of this book to describe in detail how to design and develop an appropriate project management office, but you can start off with clearly ...