Lean Knowledge Management

CHAPTER 6

Gathering and Sharing Knowledge

As mentioned earlier, there’s a lot of information out there that needs to be filtered and refined before it becomes the knowledge your workforce needs. And now, once you have the knowledge you want to share with your customers, you need to find the most efficient and effective route to get this information to the people who need it most. But first, it’s critical to place high standards on your efforts to filter information into useful knowledge.

Filtering the Right Information

The 18th century writer, philosopher and historian, Voltaire, once wrote, “History is a pack of lies!” and Winston Churchill, the British prime minister during the Second World War as well as a gifted historian once said, “History ...