Learning Microsoft Power Apps

Chapter 13. Model-Driven App Case Study

Until now, you have learned every aspect of Power Apps and its various features and components with real-world examples. Now it’s time to stitch these components together and develop an end-to-end solution by using an example of one real-world case study.

A retail company that sells electronic devices such as laptops, mobile phones, tablets, and watches has more than 100 stores across more than 25 countries. The company receives a lot of queries regarding its products and order deliveries, as well as complaints about orders when there are defects or in case of a delayed order delivery.

The retail company is currently facing the following business challenges when it comes to offering customer service to its clients:

Manual work

Currently, most of the service-related activities are handled manually, including sending emails, issuing meeting invitations, and sending approval requests to service managers for order returns and refunds. Also, there is no way to expedite processes for premium customers.

Reporting capability

There is no centralized data repository. Instead, each service agent uses their own spreadsheet to keep track of customer data, so the company lacks the capability to get a 360-degree view of its service data.

Data security

There is no role-based data security system in place.

Mobility

Service agents who are working in the field have no access to the system or data when they are visiting customer locations.

Lack of ...