June 2017
Beginner to intermediate
334 pages
7h 11m
English
Setting up a customer or partner community for your organization opens a whole new world of collaboration, connecting partners, and customers with your employees. Collaboration can accelerate sales and enable you to provide stellar service to your customers.
Community Cloud provides a drag and drop builder known as Community Builder to build pages and host a portal to allow partners, employees, and customers to collaborate. If you are not familiar with communities, you can imagine them as a social collaboration platform for enterprise, where your customers can monitor cases, find FAQ answers for self-troubleshooting issues, contact support, live chat with the support representative, and so on.
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