November 1994
Intermediate to advanced
232 pages
5h 55m
English
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CHAPTER 4
Diagnostic Control Systems: Implementing Intended Strategies
This chapter introduces the third lever of control: diagnostic control systems. These feedback systems, which are the backbone of traditional management control, are designed to ensure predictable goal achievement. Curiously, what is powerful (and potentially dangerous) about these systems is the fact that managers pay little attention to them.
In organizations of any size, the complexity of operations and the sheer number of decisions needed daily force subordinates to make many decisions on their own. At the same time, senior managers need assurance that these decisions are in line with organizational goals. Diagnostic control systems are the formal information systems that ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.