Levers of Control

Appendix AChecklist Summary of the Levers of Control

This Appendix presents four exhibits summarizing the “what,” “why,” “how,” “when,” and “who” of the four basic levers managers use to control the formation and implementation of business strategy: beliefs systems, boundary systems, diagnostic control systems, and interactive control systems.

Each summary provides a simplified checklist of the critical attributes for each control system and gives examples of its use.

The four levers differ both in technical design attributes and in managerial attention patterns (see Figure A.1, page 180). Beliefs systems and boundary systems differ from feedback and measurement systems in their technical design attributes—the type of information they contain, ...