Introduction

Like every innovation, learning technologies are a mixed blessing. They allow us to present content in many different formats and deliver that content to widely dispersed audiences at a relatively low cost. The potential impact is immense—technology is providing opportunities for people to learn when they may never have had the opportunity before. But technology-based learning initiatives present problems as well. Best practices are not well-documented, and success stories are more often linked to a return on investment based on the audience size and reduction of travel-related costs rather than to the effective impact of the program and mastery of the learning objectives. There seems to be an expectation that the technology will ...

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