Book description
Completely updated and revised, this eleventh edition arms managers with the business tools they'll need to succeed. The text presents managerial concepts and theory related to the fundamentals of planning, leading, organising, and controlling with a strong emphasis on application. It offers new information on the changing nature of communication through technology. Focus is also placed on ethics to reflect the importance of this topic, especially with the current economic situation. This includes all new ethics boxes throughout the chapters. An updated discussion on the numerous legal law changes over the last few years is included as well. Managers will be able to think critically and make sound decisions using this text because the concepts are backed by many applications, exercises, and cases.
Table of contents
- Copyright
- About the Author
- Preface
- Acknowledgments
- Features
-
1. Introducing Management
- 1.1. Learning From Others, Smart People Create Their Own Futures
- 1.2. Learning About Yourself, Self-Awareness
- 1.3. WORKING TODAY
- 1.4. ORGANIZATIONS IN THE NEW WORKPLACE
- 1.5. MANAGERS IN THE NEW WORKPLACE
- 1.6. THE MANAGEMENT PROCESS
- 1.7. LEARNING HOW TO MANAGE
- 1.8. Management Learning Review
- 1.9. Management Skills and Competencies
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2. Management Learning Past to Present
- 2.1. Learning From Others, There Are Many Pathways to Goal Achievement
- 2.2. Learning About Yourself, Learning Style
- 2.3. CLASSICAL MANAGEMENT APPROACHES
- 2.4. BEHAVIORAL MANAGEMENT APPROACHES
- 2.5. MODERN MANAGEMENT FOUNDATIONS
- 2.6. Management Learning Review
- 2.7. Management Skills and Competencies
-
3. Ethics and Social Responsibility
- 3.1. Learning From Others, Everyone Gains When Our Planet Is a Priority
- 3.2. Learning About Yourself, Individual Character
- 3.3. WHAT IS ETHICAL BEHAVIOR?
- 3.4. ETHICS IN THE WORKPLACE
- 3.5. MAINTAINING HIGH ETHICAL STANDARDS
- 3.6. SOCIAL RESPONSIBILITY AND CORPORATE GOVERNANCE
- 3.7. Management Learning Review
- 3.8. Management Skills and Competencies
-
4. Environment, Sustainability, and Innovation
- 4.1. Learning From Others, A Keen Eye Will Spot Lots of Opportunities
- 4.2. Learning About Yourself, Risk Taking
- 4.3. ENVIRONMENTS OF ORGANIZATIONS
- 4.4. ORGANIZATION–ENVIRONMENT RELATIONSHIPS
- 4.5. ENVIRONMENT AND SUSTAINABILITY
- 4.6. ENVIRONMENT AND INNOVATION
- 4.7. Management Learning Review
- 4.8. Management Skills and Competencies
-
5. Global Management and Cultural Diversity
- 5.1. Learning From Others, With Globalization, Businesses Are World Travelers
- 5.2. Learning About Yourself, Cultural Awareness
- 5.3. MANAGEMENT AND GLOBALIZATION
- 5.4. GLOBAL BUSINESSES
- 5.5. CULTURE AND GLOBAL DIVERSITY
- 5.6. GLOBAL MANAGEMENT LEARNING
- 5.7. Management Learning Review
- 5.8. Management Skills and Competencies
- 6. Entrepreneurship and New Ventures
-
7. Information and Decision Making
- 7.1. Learning From Others, Decisions Turn Potential into Achievement
- 7.2. Learning About Yourself, Self-Confidence
- 7.3. INFORMATION, TECHNOLOGY, AND MANAGEMENT
- 7.4. INFORMATION AND MANAGERIAL DECISIONS
- 7.5. THE DECISION-MAKING PROCESS
- 7.6. ISSUES IN MANAGERIAL DECISION MAKING
- 7.7. Management Learning Review
- 7.8. Management Skills and Competencies
-
8. Planning Processes and Techniques
- 8.1. Learning From Others, Think Now and Embrace the Future
- 8.2. Learning About Yourself, Time Management
- 8.3. WHY AND HOW MANAGERS PLAN
- 8.4. TYPES OF PLANS USED BY MANAGERS
- 8.5. PLANNING TOOLS AND TECHNIQUES
- 8.6. IMPLEMENTING PLANS TO ACHIEVE RESULTS
- 8.7. Management Learning Review
- 8.8. Management Skills and Competencies
-
9. Strategy and Strategic Management
- 9.1. Learning From Others, Get and Stay Ahead With Strategy
- 9.2. Learning About Yourself, Critical Thinking
- 9.3. STRATEGIC MANAGEMENT
- 9.4. ESSENTIALS OF STRATEGIC ANALYSIS
- 9.5. CORPORATE-LEVEL STRATEGY FORMULATION
- 9.6. BUSINESS-LEVEL STRATEGY FORMULATION
- 9.7. STRATEGY IMPLEMENTATION
- 9.8. Management Learning Review
- 9.9. Management Skills and Competencies
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10. Organization Structures and Design
- 10.1. Learning From Others, It's All About How You Put The Pieces Together
- 10.2. Learning About Yourself, Empowerment
- 10.3. ORGANIZING AS A MANAGEMENT FUNCTION
- 10.4. TRADITIONAL ORGANIZATION STRUCTURES
- 10.5. HORIZONTAL ORGANIZATION STRUCTURES
- 10.6. ORGANIZATIONAL DESIGNS
- 10.7. Management Learning Review
- 10.8. Management Skills and Competencies
-
11. Organization Culture and Change
- 11.1. Learning From Others, New Thinking Thrives in the Right Culture
- 11.2. Learning About Yourself, Tolerance for Ambiguity
- 11.3. ORGANIZATIONAL CULTURES
- 11.4. MULTICULTURAL ORGANIZATIONS
- 11.5. ORGANIZATIONAL CHANGE
- 11.6. Management Learning Review
- 11.7. Management Skills and Competencies
-
12. Human Resource Management
- 12.1. Learning From Others, Great Employers Respect Diversity and Value People
- 12.2. Learning About Yourself, Professionalism
- 12.3. HUMAN RESOURCE MANAGEMENT
- 12.4. ATTRACTING A QUALITY WORKFORCE
- 12.5. DEVELOPING A QUALITY WORKFORCE
- 12.6. MAINTAINING A QUALITY WORKFORCE
- 12.7. Management Learning Review
- 12.8. Management Skills and Competencies
-
13. Leading and Leadership Development
- 13.1. Learning From Others, Leaders Provide the Roadmaps
- 13.2. Learning About Yourself, Integrity
- 13.3. THE NATURE OF LEADERSHIP
- 13.4. LEADERSHIP TRAITS AND BEHAVIORS
- 13.5. CONTINGENCY APPROACHES TO LEADERSHIP
- 13.6. HERSEY-BLANCHARD SITUATIONAL LEADERSHIP MODEL
- 13.7. PERSONAL LEADERSHIP DEVELOPMENT
- 13.8. Management Learning Review
- 13.9. Management Skills and Competencies
-
14. Individual Behavior
- 14.1. Learning From Others: There Are Personalities Behind Those Faces
- 14.2. Learning About Yourself: Ambition
- 14.3. PERCEPTION
- 14.4. PERSONALITY
- 14.5. ATTITUDES
- 14.6. EMOTIONS, MOODS, AND STRESS
- 14.7. Management Learning Review
- 14.8. Management Skills and Competencies
-
15. Motivation Theory and Practice
- 15.1. Learning From Others: Make People Your Top Priority
- 15.2. Learning About Yourself: Engagement
- 15.3. INDIVIDUAL NEEDS AND MOTIVATION
- 15.4. PROCESS THEORIES OF MOTIVATION
- 15.5. REINFORCEMENT THEORY
- 15.6. MOTIVATION AND JOB DESIGN
- 15.7. Management Learning Review
- 15.8. Management Skills and Competencies
-
16. Teams and Teamwork
- 16.1. Learning From Others: The Beauty Is in the Teamwork
- 16.2. Learning About Yourself: Team Contributions
- 16.3. TEAMS IN ORGANIZATIONS
- 16.4. TRENDS IN THE USE OF TEAMS
- 16.5. HOW TEAMS WORK
- 16.6. DECISION MAKING IN TEAMS
- 16.7. Management Learning Review
- 16.8. Management Skills and Competencies
-
17. Communication and Collaboration
- 17.1. Learning From Others: Impact Begins with Communication and Collaboration
- 17.2. Learning About Yourself: Communication and Networking
- 17.3. THE COMMUNICATION PROCESS
- 17.4. IMPROVING COLLABORATION THROUGH COMMUNICATION
- 17.5. MANAGING CONFLICT
- 17.6. MANAGING NEGOTIATION
- 17.7. Management Learning Review
- 17.8. Management Skills and Competencies
- 18. Control Processes and Systems
-
19. Operations and Services Management
- 19.1. Learning From Others, Speed and Flexibility Rule Global Competition
- 19.2. Learning About Yourself, Strength and Energy
- 19.3. OPERATIONS MANAGEMENT ESSENTIALS
- 19.4. VALUE CHAIN MANAGEMENT
- 19.5. SERVICE AND PRODUCT QUALITY
- 19.6. WORK PROCESSES
- 19.7. Management Learning Review
- 19.8. Management Skills and Competencies
- Management Cases for Critical Thinking
- I. Part I Chapter Cases
- II. Part II Greensburg, Kansas, Running Video Case
- Case Endnotes
- Part II Case Ednotes
- Self-Test Answers
- Glossary
- Endnotes
Product information
- Title: Management, 11th Edition
- Author(s):
- Release date: November 2010
- Publisher(s): Wiley
- ISBN: 9780470530511
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