O'Reilly logo

Management von Service-Level-Agreements, 2nd Edition by Robert Scholderer

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Index

A

Anforderungen 77

Approximationsverfahren 239

Availability-Management 30

B

Benchmark 340

Bonus-Malus-System 97

British Standard 15000 Siehe BS 15000

BS 15000 31

Business Blueprint 176, 181

Business-Service-Management 15

C

Capacity-Management 30

Change-Management 29, 171, 183

Change-Request 188, 191

COBIT 23, 46

Configuration-Management 30

Continuity-Management 30, 172

Corporate Pönale 161

D

Datenbasis 51

E

Ende-zu-Ende-Messung 226

Komponentenbasiert 231

Enhanced Telecommunications Map Siehe eTOM

eTOM 33

Expertenwissen 51

F

Financial-Management 30

G

Geschäftsprozess 23

Go-Live 177, 185

I

Incident-Management 29, 233

Information Technology Process Model 40

Interviews 321

ISO 20000 23, 45

IT Infrastructure Library Siehe ITIL

IT Service Management ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required