July 2013
Beginner
248 pages
5h 5m
English
book
Managing Expectations: Working with People Who Want More, Better, Faster, Sooner, NOW!
by Naomi Karten, Gerald M. Weinberg
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Section 1: Communication
The starting point for managing expectations is to become more conscientious about what you communicate and how. In both verbal and written communication, you may inadvertently contradict the messages you intend to communicate, without knowing you’ve done so. Problems in supporting customers crop up that don’t make sense relative to what you think you communicated.
Guidelines 1 through 4 help you
1. Guard against conflicting messages.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.