July 2013
Beginner
248 pages
5h 5m
English
book
Managing Expectations: Working with People Who Want More, Better, Faster, Sooner, NOW!
by Naomi Karten, Gerald M. Weinberg
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3. Identify Communication Preferences
One method does not serve all
You can communicate goals, objectives, tasks, procedures, constraints, interdependencies, timetables, priorities, responsibilities, and accountabilities—and still not meet your customers’ expectations. You can deliver a solution that perfectly addresses your customers’ needs, and still not meet their expectations. Why? Because for some customers, how you communicate is more important than what you communicate. Such customers are concerned with process, that is, with how well your communication style respects and accommodates their communication preferences. For such customers, meeting their process expectations is even more important than meeting their project expectations.
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.