O'Reilly logo

Managing Expectations: Working with People Who Want More, Better, Faster, Sooner, NOW! by Gerald M. Weinberg, Naomi Karten

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

2. Use Jargon with Care

Speak to your listener’s level

A few years ago, I went to a doctor I hadn’t seen before. He marched into the examining room in his white “I’m the doctor” coat, peered at his file folder, and said, “I’ve reviewed your records, and you appear to be unremarkable.”

In my mind, I slugged him—and would have actually done so (verbally, at least), except that I felt too undignified sitting there in the hospital gown they make you wear so that you feel too undignified to slug the doctor. Instead, I thought about what he said.

Image

Moments later, I realized that his use of seemingly everyday language really was medical jargon for “based ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required