Managing Human Resources, 3rd Edition

SECTION I

MANAGING EMPLOYMENT

Introduction

Finding the right people is too important to be left to chance or to out-dated practices. ‘Hire and fire’ policies result in low levels of performance by demotivated employees who lack both the competencies needed to carry out tasks effectively, and the stability in employment that are the foundation of good customer relations. The same is true of ‘crisis-management’ recruitment procedures which attempt to replace key staff by desperate appeals to employment agencies, glossy but meaningless job advertisements, and employment interviews based on the maxim that ‘I can spot winners as soon as they walk through the door’. Employees drive the modern business by creating products and services which can satisfy ...