I don’t want to write this chapter. I believe there is no way to provide advice about listening without sounding like a touchy-feely douchebag. But I’m going to write this chapter because there is a good chance that your definition of listening is incomplete, and what I consider to be obvious and simple ways to listen are not obvious at all.
The problem starts with the word: listen. Of course you know how to listen. You sit there and let the words into your head. Perhaps your definition is more refined. Maybe your definition of listening involves ...
