Managing Software Requirements: A Use Case Approach, Second Edition

Chapter 10. Interviewing

Key Points

• Interviewing is a simple and direct technique that can be used in most circumstances.

• Context-free questions can help achieve bias-free interviews.

• It may be appropriate to search for undiscovered requirements by exploring solutions.

• Convergence on some common needs will initiate a “requirements repository” for use during the project.

• A questionnaire is no substitute for an interview.

One of the most important and most straightforward requirements gathering techniques is the user interview, a simple, direct technique that can be used in virtually every situation. This chapter describes the interviewing process and provides a generic template for conducting user and stakeholder interviews. However, the interviewing ...