Part 2. Understanding User and Stakeholder Needs

Understanding User and Stakeholder Needs

The Standish Group survey [1994] cited “lack of user input” as the most common factor in challenged projects. Although 13 percent of the respondents picked that cause as the primary root cause, an additional 12 percent of the respondents picked “incomplete requirements and specifications.” From this data, it's apparent that, for over one-quarter of all challenged projects, a lack of understanding of the users' (and most likely other stakeholders') real requirements was a serious problem that interfered with the success of the project.

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