Managing Software Requirements: A Use Case Approach, Second Edition

Chapter 19. Managing Your Customer

Key Points

• Managing your customers means engaging them in managing their requirements and their project scope.

• Customers who are part of the process will own the result.

• Getting the job done right means providing enough functionality at the right time to meet the customers' real needs.

• Negotiating skills are an invaluable aid to the scope management challenge.

Engaging Customers to Manage Their Project Scope

Reducing project scope to within shouting distance of available time and resources has the potential to create an adversarial relationship between the project team and the customers, whose needs we must meet. Let's be honest. We've all been there. Fortunately, it does not have to be so. Instead, we can actively ...