September 2025
Intermediate to advanced
305 pages
9h 1m
English
book
Microsoft 365 Copilot Adoption: A practical guide for business leaders and consultants
by Mark Smith, Megan Smith
Content preview from Microsoft 365 Copilot Adoption: A practical guide for business leaders and consultants
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Chapter 4
Change management
The secret to successful change lies beyond the visible and busy activities that surround change. Successful change, at its core, is rooted in something much simpler: how to facilitate change with one person.
–JEFF HIATT, PROSCI FOUNDER
In this chapter, you will:
Learn about change management and understand why a formal approach to change management is necessary to drive impactful Copilot adoption
Discover proven change management frameworks to support the people aspect of change that delivers results
Recognize the unique challenges and barriers that can cause resistance to change for people who are learning how to incorporate Copilot into their daily workflow
Introduction to change management
Change is a constant ...
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