Microsoft 365 Copilot Adoption: A practical guide for business leaders and consultants
by Mark Smith, Megan Smith
Foreword
At Microsoft, our Copilot journey began as more than a product launch, it was a shift in how we work, learn, and lead. One of the most powerful lessons I’ve learned is that peer influence moves faster than policy. The Copilot Champs Community, thousands of employees across the company and around the globe, became the heartbeat of adoption. These Champs didn’t just teach others how to use Copilot, they shared stories, surfaced feedback, and created a ripple effect that transformed how people engaged with AI.
That kind of momentum doesn’t come from the top down—it comes from people feeling empowered to lead from where they are.
This book explores AI adoption, but at its core, it’s about people. A human-first, AI-enabled approach means ...
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