Microsoft 365 Copilot At Work

CHAPTER 13Unlocking Real Value with Copilot

As discussed in Chapter 5, “Planning Your Microsoft 365 Copilot Rollout,” defining your success measures and ensuring that you realize business value in your investment is critical to the success of your project. In this chapter, we will discuss building the business case for Copilot for Microsoft 365 and how to position this with your leadership team. Then, we will talk about measuring business value using both quantitative and qualitative measures. After that, we will cover how to map out business processes to help identify tasks that can be augmented with AI. Then, we will discuss using a third-party application called Prompt Buddy to help centralize your enterprise prompts and drive engagement. Finally, we will pull this together so you have an approach for communicating to your organizational leadership the business value you are realizing with your Copilot for Microsoft 365 implementation.

The Business Case for Copilot

While the technology industry has been abuzz with the potential transformational benefits that GenAI can potentially bring, the reality is that most businesses are measured on tangible things such as sales, revenue, market share, and profit. Therefore, your blueprint for Copilot should follow the same path as any other technology investment, where you carefully prepare a business case focused on demonstrating how this technology will yield positive business outcomes. Let’s walk through the initial planning for ...