Skip to Main Content
Microsoft Dynamics® CRM 2011 Step by Step
book

Microsoft Dynamics® CRM 2011 Step by Step

by Jim Steger Mike Snyder and Brendan Landers
January 2011
Beginner content levelBeginner
448 pages
10h 45m
English
Microsoft Press

Overview

The smart way to learn Microsoft Dynamics CRM 2011—one step at a time! Use the easy-to-follow lessons to master the fundamentals of creating and managing accounts; working directly within familiar tools such as Microsoft Outlook; tracking customer activity and communications; managing campaigns, leads, quotes, contracts, and orders; and employing basic to advanced reporting capabilities. Includes downloadable, ready-made practice files and complete Book.

Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Start your free trial

You might also like

Working with Microsoft Dynamics® CRM 2011

Working with Microsoft Dynamics® CRM 2011

Jim Steger Mike Snyder and Kristie Reid
Microsoft Dynamics® CRM 4.0 Step by Step

Microsoft Dynamics® CRM 4.0 Step by Step

Jim Steger Mike Snyder Kara O’Brien, and Brendan Landers
Microsoft Dynamics™ CRM 4 For Dummies®

Microsoft Dynamics™ CRM 4 For Dummies®

Joel Scott, David Lee, Scott Weiss
Microsoft Dynamics CRM 2011 Unleashed

Microsoft Dynamics CRM 2011 Unleashed

Marc Wolenik, Damian Sinay, Rajya Bhaiya

Publisher Resources

ISBN: 9780735659445Purchase book