January 2011
Beginner
448 pages
10h 45m
English
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Glossary
- account
A company that might do business with your organization.
- activity
A general term used to describe an interaction with a customer or potential customer. An activity can be created to remind a user to communicate with a customer or to record a communication that has already occurred. Eight types of activities exist natively: tasks, faxes, phone calls, email messages, letters, appointments, service activities, and campaign responses. Your organization can also create custom activities in addition to these.
- allotment type
The units of service, such as a case or a range of coverage dates, specified in a service contract to indicate how much access a customer has to customer service.
- article
Text-based content stored in the knowledge base. ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.