January 2011
Beginner
448 pages
10h 45m
English
Content preview from Microsoft Dynamics® CRM 2011 Step by Step
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Chapter 16. Using Advanced Find
Chapter at a Glance
An important benefit of CRM systems is the central repository of customer data that builds as sales, marketing, and customer service teams track their interactions with customers. As this store of data grows, managers face the need to report on and analyze the data to understand trends and identify areas for improvement. Microsoft Dynamics ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.