July 2008
Beginner to intermediate
408 pages
8h 59m
English
Content preview from Microsoft Dynamics™ CRM 4 For Dummies®Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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About the Authors
Joel Scott is the president of the Computer Control Corporation, which began focusing on CRM software in 1989. Since the early 1990s, Computer Control has been an elite dealer of GoldMine software, winning many sales and business process awards. Mr. Scott has also written the entire series of GoldMine For Dummies books.
With the release of Microsoft CRM 1, Computer Control Corporation made the decision to expand its product line and expertise to Microsoft CRM as well. Mr. Scott has been the lead author for the Microsoft CRM For Dummies series. This is now the third book in the series.
In 2007, the Computer Control Corporation merged with a friendly competitor, Core Solutions, Inc. Mr. Scott now handles GoldMine and Microsoft CRM sales and design work for Core Solutions, as well as focusing on client retention consulting, writing, and speaking engagements. Mr. Scott can be reached at joels@ccc24k.com.
David Lee is the Chairman of the Board of Trustees for the University of Northern Virginia, Vice Chair of the Board of Trustees of Myers University, on the Board of Advisors to ECPI, and was also adjunct faculty for George Mason University.
He founded Vertical Marketing, Inc., as a home-based business in 1985 and has grown it to a force in the CRM industry, with offices in four cities worldwide. It has won numerous industry awards and certifications and has completed more than 1,000 CRM projects using dozens of CRM applications.
Dr. Lee is a recognized speaker and thought ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.