Microsoft Dynamics™ CRM 4 For Dummies®

Authors' Acknowledgments

Joel Scott: No one writes a book alone. Perhaps it's possible for a work of fiction. I plan to find that out shortly. But even then, a collection of editors and technicians all have some say in the appearance of the work. Bob Woerner and Chris Morris, our editors at Wiley, have consistently been there for us working hard and responding quickly.

I also need to thank my co-authors, Dave Lee and Scott Weiss. Our early brainstorming sessions about this book and continuing communications made this writing easier.

I also want to thank everyone at home for taking up the slack while I was so often sitting in my room moaning and groaning over words I had written and rewritten so many times.

David Lee: I would like to thank two of my senior engineers, Benjamin Mwendwa and Patrick Pawlowski, for their help and support in this effort. They spent many hours reviewing and checking the facts, capturing pictures of the screens, and doing technical reviews. Without their help I could not have written this book and still run my company, Vertical Marketing.

I also need to thank my friend, partner, competitor, and co-author, Joel Scott. He risked a friendship spanning more than a decade by asking me to coauthor our first Microsoft CRM For Dummies book. Now, after our second round of late nights and deadlines, I still like the guy.

I could not leave out Scott Weiss, the newest member of our little team of coauthors. By taking on one third of the chapters, he cut my workload by 50 ...