Middle Management Acumen

OPTIMIZING PERFORMANCE

To improve performance, middle managers need to adopt practices that help team members do their best work. Accountability and ownership are two distinct managerial systems that managers build and reinforce by practicing different habits and methods. See the figure below for a representation of these two systems and the elements they include. Great middle managers are able to improve both accountability and ownership and create results-oriented workplaces where team relationships, nimbleness, and collaboration are exceptional.

ACCOUNTABILITY

The accountability system is used to ensure that all employees understand what their managers expect from them, what excellence looks like in action, how they are performing, and ...