ABOUT THE AUTHOR

Frances Hesselbein is the president and CEO of the Leader to Leader Institute (formerly the Peter F. Drucker Foundation for Nonprofit Management) and its founding president. In 1998, Mrs. Hesselbein was awarded the Presidential Medal of Freedom, the highest civilian honor in the United States, by President Bill Clinton. The award recognized her leadership as CEO of Girl Scouts of the USA from 1976 to 1990, her role as the founding president of the Drucker Foundation, and her service as "a pioneer for women, volunteerism, diversity, and opportunity." President George H. W. Bush appointed her to the board of directors of the Commission on National and Community Service in August 1991, and to the Advisory Committee on the Points ...

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