2.1: Introduction2.2: About NLP2.3: The four pillars of NLP2.4: Presuppositions of NLP2.5: World-views and filters2.6: The unconscious mind – who is in charge?2.7: Beliefs, values and identity2.8: Meta-programs and behaviours2.9: Frames and reframing2.10: Representational systems and our primary senses2.11: Sensory acuity, body language and mind reading2.12: Sub-modalities – the coding of our memories2.13: Anchoring of state2.14: Rapport – the doorway to better communication2.15: Surface and deep structure of language using the meta-model2.16: Timelines2.17: Modelling of excellence2.18: summaryof Part 2