VICE PRESIDENT & EXECUTIVE PUBLISHER George Hoffman
EXECUTIVE EDITOR Lisé Johnson
PROJECT EDITOR Brian Baker
ASSOCIATE DIRECTOR OF MARKETING Amy Scholz
MARKETING MANAGER Kelly Simmons
MARKETING ASSISTANT Marissa Carroll
PRODUCT DESIGNER Allison Morris
MEDIA SPECIALIST Ethan Bernard
SENIOR CONTENT MANAGER Lucille Buonocore
SENIOR PRODUCTION EDITOR Anna Melhorn
PHOTO DEPARTMENT MANAGER Hillary Newman
DESIGN DIRECTOR Harry Nolan
COVER DESIGNER Wendy Lai
PRODUCTION MANAGEMENT Ingrao Associates

This book was set in 10/12 ITC Garamond light by MPS Limited and printed and bound by RRD/Jefferson City. The cover was printed by RRD/Jefferson City.This book is printed on acid free paper.

Copyright © 2013, 2010, 2007, 2002, 1999 John Wiley & Sons, Inc. All rights reserved.

No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning or otherwise, except as permitted under Sections 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc. 222 Rosewood Drive, Danvers, MA 01923, website www.copyright.com. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030-5774, (201)748-6011, fax (201)748-6008, ...

Get Operations Management for MBAs, 5th Edition now with the O’Reilly learning platform.

O’Reilly members experience live online training, plus books, videos, and digital content from nearly 200 publishers.