February 2014
Intermediate to advanced
279 pages
4h 47m
English
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CHAPTER 9: SERVICE ASSET AND CONFIGURATION MANAGEMENT
‘People are definitely a company’s greatest asset. It doesn't make any difference whether the product is cars or cosmetics. A company is only as good as the people it keeps.’
Mary Kay Ash
What is a service asset?
An asset is any resource or capability. Assets of a service provider include anything that could contribute to the delivery of a service, and can be one of the following types: management, organisation, process, knowledge, people, information, applications, infrastructure or financial capital. Resources include IT infrastructure, people, budgets and other things that help in delivering an IT service. Capabilities may develop over the years. Service providers must develop distinctive ...