Practical IT Service Management, 2nd Edition

CHAPTER 21: GENERAL TIPS AND ADVICE FOR IT SERVICE MANAGEMENT

‘The only thing to do with good advice is pass it on; it is never of any use to oneself.’

Oscar Wilde

Running and managing an IT department is not easy. It has its share of joys and woes, as it is highly exciting and also very stressful. You can have countless sleepless nights as you rush to your office in your pyjamas to revive a dead server. Many technical professionals and newcomers get pushed into managing an IT department, without enough training or experience and without a clear idea of what is expected of them. The troubles you could face can range from a constant stream of minor irritations, to absolute nightmares that could destroy you. IT management requires a greater mix ...