No plan survives contact with the enemy.
Chapter 4Delivering What Users Want
Your customer gives you the requirements and expects you to deliver an application in a few years. You go off and build the system based on those requirements and eventually deliver it on time. The customer looks at it and says it is good. You move on to the next project with a very happy and loyal customer on your résumé. That’s how your projects usually go, right?
That’s not the case for most folks. It’s more common to see users act shocked and/or unhappy. They don’t like what they see, and they want many changes. They demand features that weren’t in the requirements they originally gave you. Does that sound more like a typical project?
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