Project Identification

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Acknowledgments

It would be quite difcult to take on a writing effort like this one without

signicant help and there are people I must thank. First, my great appre-

ciation to the scores of organizations I have taught at or consulted with

since the early 1980s. Although I am considered the “instructor,” I am

always learning. To every person who has endured multiple days with me

in a workshop, thank you. You have taught me so much. And you have

inspired so many new ideas that rattle around in my mind.

Much of the work leading to this program originated in, of all places,

a police department. Over a seven-year period, over two dozen senior ...