Project Management Case Studies, 7th Edition

Part 24ARTIFICIAL INTELLIGENCE

One of the most talked about new techniques is artificial intelligence (AI). AI uses high‐technology computer systems to generate information that can assist project teams in developing strategies for successful project completion. AI systems allow for data‐driven decision making and learning, as well as better planning. Applications for AI cover just about every industry. However, there are challenges with using AI, such as ethics, misinformation, creation of new business risks, and unemployment. Several of these challenges, and more besides, are discussed in the case studies in this chapter.

Kane Corporation (A)

INTRODUCTION

During the past several years, Kane Corporation became quite interested in the advances taking place in artificial intelligence (AI). The potential benefits that many companies envisioned resulting from the continuation of AI research were significant. Kane understood quite well that new AI inventions or technical breakthroughs would have both advantages and disadvantages. Kane’s technical and project management community believed that the advantages of using AI greatly outweigh the disadvantages.

Although the rewards from successful AI implementation appeared to be well worth the effort, there were challenges that had to be considered before total company usage because some of the risks could result in significant damage or disruption to Kane. The decision was made to implement AI practices slowly, beginning with project ...