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Quality Management in a Lean Health Care Environment by Daniel Collins, Melissa Mannon

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References

Akram, B., and C. Joseph. 2007. “Building, Maintaining and Recovering Trust: A Core Leadership Competency.” FPO. http://www.freepatentsonline.com/article/Physician-Execu tive/158957561.html

Barnas, K. May 2014. Beyond Heroes. ThedaCare Center for Healthcare Value.

Createvalue.org. 2015 Clinical Business Intelligence Network. http://createvalue.org/networks/clinical-business-intelligence-network/ (accessed January 16).

Crosby, P.B. 1979. Quality Is Free: The Art of Making Quality Certain. New York, NY: McGraw-Hill.

Gawande, A. 2010. The Checklist Manifesto: How to Get Things Right. New York, NY: Metropolitan Books.

Hunter, J.C. 1998. The Servant: A Simple Story About the True Essence of Leadership. Rocklin, CA: Prima Pub.

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