Resilience Engineering in Practice

Chapter 17

Requisites for Successful Incident Reporting in Resilient Organisations

Alberto Pasquini, Simone Pozzi, Luca Save and Mark-Alexander Sujan

This contribution offers a critical reflection on standard reactive incident reporting systems and provides an outlook towards proactive methods for monitoring risk. Incident reporting systems are often regarded as a prerequisite for effective Resilience Engineering, but sometimes they fail to achieve most of the expected benefits. There is now a growing body of research that criticises incident reporting on the basis of its inability to provide an accurate representation of harm compared to other methods, as well as the fact that there is still widespread under-reporting of incidents. In this chapter ...