ROI at Work—Best-Practice Case Studies from the Real World
by Jack J. Phillips, Patricia Pulliam Phillips
References
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Chapter 1
Drimmer, A. (2002). Reframing the Measurement Debate: Moving Beyond Program Analysis in the Learning Function. Washington, DC: Corporate Executive Board.
Kirkpatrick, D.L. (1975). “Techniques for Evaluating Training Programs,” Evaluating Training Programs. Alexandria, VA: ASTD Press.
Phillips, J.J. (2004). “The ROI Certification Process.” www.roiinstitute.net.
Phillips, J.J. (2003). Return on Investment in Training and Performance Improvement Programs, 2nd edition. Boston: Butterworth-Heinemann.
Sibbet, D. (September–October 1997). “75 Years of Management Ideas and Practice 1922–1997.” Harvard Business Review, supplement.
Training. (2004, March). “Top 100 Training Organizations.” ...
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