Sams Teach Yourself Microsoft® Dynamics CRM 2011 in 24 Hours

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Hour 13. Sending E-mail from Microsoft Dynamics CRM

What You’ll Learn in This Hour:

• Capturing e-mail

• Sending one quick message

• Sending multiple e-mail messages

• CAN-SPAM Act compliance

• The Microsoft Dynamics CRM Outlook address book

• Configuring e-mail based on your preferences

In this hour, you will learn how e-mail works in Microsoft Dynamics CRM. You will also learn how to associate e-mail in Microsoft Outlook with records in Microsoft Dynamics CRM.

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