Service Intelligence: Improving Your Bottom Line with the Power of IT Service Management

Appendix B. Service Contract Template

The Service Contract template covers the basic information an organization should include. Ensure that you have adapted this template to your organization’s needs and have vetted it with legal, corporate policy and standards areas for compliance.

Because many states, regions, countries have differing legal requirements; it’s a good practice to consider this as a starting point from which to build.

Service Contract

As the Corporation has the authority to enter into this binding agreement with the ITSP for the provision of IT services;

AND AS the Service Provider has agreed to provide services described in the ...