September 2017
Intermediate to advanced
208 pages
4h
English
book
Service Intelligence: Improving Your Bottom Line with the Power of IT Service Management
by Sharon Taylor
Content preview from Service Intelligence: Improving Your Bottom Line with the Power of IT Service ManagementBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
Start your free trial
Chapter 4. The IT Service Provider
In the previous chapters, we’ve built an understanding of what ITSM is, how it benefits the business bottom line, and how to build a profile of business outcomes that can be used to define what you want from the ITSP. Now we will build upon the ITSM foundation by understanding what an ITSP is.
Again, we will use some IT terms for explaining about service providers and its worth noting these because they are helpful to understand the different kinds of providers available in the IT service market today.
Types of ITSP
The beauty of the current state of ITSM maturity is the choice the business customer has to take advantage of. This can actually be an advantage or a disadvantage. Ample choice brings competitive ...