Service Intelligence: Improving Your Bottom Line with the Power of IT Service Management

Appendix C. Service Agreement Template

General Information

This is a service agreement between ABC company and XYZ service provider. The intent of this agreement is to document the following:

• The details of 123 core service (a particular core service or service package).

• The terms and conditions of how the service is managed.

• The responsibilities of each party in the execution of this agreement.

Agreement Term

The date the agreement is in effect.

Definitions

The following terms are used throughout this service agreement. The definitions included here are intended to clarify the meaning of these terms relevant to how they are used in this ...