Service Intelligence: Improving Your Bottom Line with the Power of IT Service Management

Preface

This book is a compilation of the basics of IT Service Management drawn from the leading best practices in the industry. It is presented from a business point of view and is intended to inform, educate, and provoke a new level of thinking by business leaders about the importance and relevance of IT Service Management to their companies.

As with all best practices, time turns them into common practices, and the next innovation in thought leadership will create new best practices. The topics included in this book are intended to stand the test of time and form the basis for strong service partnerships, which will make service excellence commonplace in companies and become the benchmark for others to innovate from.

The IT Service Management ...