In This Chapter
Getting familiar with service management standards and best practices
Mining eSourcing and maturity models
Resources for chief information officers
Finding free resources from your favorite vendors
We've spoken with lots of people who have to manage the delivery of IT services at their companies, and we share some of their experiences with you in Part V. What's the number-one lesson? Don't reinvent the wheel! Take advantage of existing best practices by sending your team for certification programs and using others' experiences when planning.
This chapter lists resources that we hope you'll find useful as you plan and execute your service management strategy.
We here at Hurwitz & Associates, the authors of Service Management For Dummies and Service Oriented Architecture For Dummies, 2nd Edition (along with other books, research reports, and commentary), are happy to help you with your service management questions. We can give a talk, do specialized research, and help you find the right technology partners. We invite you to subscribe to our monthly newsletter and visit our Web site.
The Information Technology Infrastructure Library (ITIL) is a set of books on best practices for IT service management. ITIL was created in the United Kingdom in the 1980s and has become one of the most comprehensive sets of best practices on service management. The five core books ...