Service Management for Dummies®

About the Authors

Judith Hurwitz is a technology strategist and thought leader, as well as president of Hurwitz & Associates, a business technology strategy firm that helps companies gain business benefits from their technology investments. In 1992 she founded the Hurwitz Group, a technology research group. She has worked in various corporations, including John Hancock, Apollo Computer, and Patricia Seybold Group, and she has written numerous white papers and publishes a regular blog. Judith holds BS and MS degrees from Boston University. She is a coauthor of Service Oriented Architecture For Dummies, 2nd Edition, and IBM Information on Demand For Dummies, Custom Edition (both from Wiley Publishing, Inc.). Judith provides strategic guidance to both vendors and customers of distributed technologies and is a frequent keynote speaker at industry events. She was named a distinguished alumnus of Boston University's College of Arts & Sciences in 2005. She is also a recipient of the 2005 Massachusetts Technology Leadership Council Award.

Robin Bloor, a partner in Hurwitz & Associates, has been an IT consultant and technology analyst for almost 20 years. He lived and worked in the United Kingdom until 2002, founding the IT analysis company Bloor Research, which published comparative technology reports that covered everything from computer hardware architecture to e-commerce. Robin is the author of the 2000 UK business best seller The Electronic B@zaar: From the Silk Road to the E-Road (Nicholas ...