June 2013
Beginner
134 pages
2h 37m
English
book
Service Management, Student Workbook: An Integrated Approach to Supply Chain Management and Operations
by Cengiz Haksever, Barry Render
Content preview from Service Management, Student Workbook: An Integrated Approach to Supply Chain Management and Operations
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4. Globalization of Services
4.6. Summary of the Chapter
This chapter focused on the globalization of services and related issues. The globalization of services may occur as international trade or as foreign direct investments. This chapter reviewed reasons for globalization, the environment in which global service companies have to operate, the different forms of going global, and recent trends in service globalization. The general increase in demand for services and increase in international trade of goods are the major reasons for the increase in international service trade. Service companies go global to take advantage of common customer needs, global customers, global channels, economies of scale, favorable logistics, favorable policies ...
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