June 2013
Beginner
134 pages
2h 37m
English
book
Service Management, Student Workbook: An Integrated Approach to Supply Chain Management and Operations
by Cengiz Haksever, Barry Render
Content preview from Service Management, Student Workbook: An Integrated Approach to Supply Chain Management and Operations
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13. Service Productivity and Measurement of Performance
13.8. Summary of the Chapter
This chapter focused on productivity and efficiency of service operations. First, we discussed the basic concepts relevant to productivity and defined productivity as the ratio of output to input. Productivity may be computed for a single output and a single input or multiple outputs and inputs. Most organizations produce more than one kind of output and use several kinds of inputs. At the national level, labor productivity is the most frequently used productivity measure. Growth in labor productivity is used as an indicator of improvement in the standard of living of a country. In addition to being an indicator of standard of living, productivity growth influences ...
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