132 n Service-Oriented Architecture
Service Management
e project was enabled by service management at an intermediate level.
Process and service deployment environment was established by the CIO with
consultants of the platform of the key technology firm and with business client
participation of the BTR group as a service management team. is team identi-
fied a potential 70+ business processes and 15+ technical processes to convert into
risk management and customer services. e processes were modeled with business
process management products, which enabled identification of 50+ relevant appli-
cations, data, and technologies. e team prioritized the processes to transform
into services in 2006.
Knowledge capture from the consultants of the technolog ...